Live Chat

Any questions? Get your personal contact person directly on the screen - by text or video. Use this service easily and conveniently from home or on the go on your PC or mobile device. We look forward to your questions.

Our live Chat

  • Personal online service from the comfort of your home or on the go
  • For all questions about your health insurance
  • Can be used on PC, tablet and smartphone

You can reach our live chat Monday to Friday from 8:00 a.m. to 4:00 p.m. (except on public holidays). Outside of these hours, we would be happy to answer your questions by email or via our service team.

Video-Chat:

Text-Chat:

system requirements

Adobe Flash Player (not required for mobile devices)
  • Required for PC video Chat
  • Version 11 or newer
  • Free download: adobe.com
Microphone, camera, loud speaker
  •  Required for video Chat
  • Active noise-cancelling microphone
  • Camera: at least 640 x 480 pixels, better image quality using autofocus, auto-brightness and auto white balance
Recommended Browser for PC
  • Google chrome up from version 39 or newer
  • Firefox up from version 34 or newer
  • Internet Explorer up from version 11 or newer
  • Safari up from version 7 or newer
Recommended Browser for your mobile devies
  •  Google chrome or Mozilla Firefox in the latest version
Internet connection
  • Bandwidth with a minimum of 6 Mbit/s
  • Recommended: 16 Mbit/s