Live Chat

Any questions? Get your personal contact person directly on the screen - by text or video. Use this service easily and conveniently from home or on the go on your PC or mobile device. We look forward to your questions.

Our live Chat

  • Personal online service from the comfort of your home or on the go
  • For all questions about your health insurance
  • Can be used on PC, tablet and smartphone

You can reach our live chat Monday to Friday from 8:00 a.m. to 4:00 p.m. (except on public holidays). Outside of these hours, we would be happy to answer your questions by email or via our service team.



system requirements

Adobe Flash Player (not required for mobile devices)
  • Required for PC video Chat
  • Version 11 or newer
  • Free download:
Microphone, camera, loud speaker
  •  Required for video Chat
  • Active noise-cancelling microphone
  • Camera: at least 640 x 480 pixels, better image quality using autofocus, auto-brightness and auto white balance
Recommended Browser for PC
  • Google chrome up from version 39 or newer
  • Firefox up from version 34 or newer
  • Internet Explorer up from version 11 or newer
  • Safari up from version 7 or newer
Recommended Browser for your mobile devies
  •  Google chrome or Mozilla Firefox in the latest version
Internet connection
  • Bandwidth with a minimum of 6 Mbit/s
  • Recommended: 16 Mbit/s