Service Teams


Fast means immediately with us

You can expect quick and excellent service with the Business-K(l)asse. That’s why we offer “immediate service”. This means we answer or process all customer questions on the same day. This includes reimbursement, approval for homeassistance or services during pregnancy. You will receive an answer to any email sent during the weekdays within two hours, and we will answer your call within a few seconds.

Team Direkt

We are at your side with advice and assistance for all questions related to health and long-term care insurance. Our Team Direkt has qualified social-insurance professionals who can help you immediately.You can contact us by telephone or email 24 hoursa day:0800 0213213 (toll free)

HEK24 - Online customer centre

The HEK24 online customer centre makes everyday life easier. No matter where you are, you can access your personal data at any time, send us messages or submit applications - quickly, easily, and securely. You can see your personal health record, insurance periods, remuneration data, and your contribution account. Your privacy is guaranteed via an encrypted connection.

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You can find information related to health, our services and HEK news here: