Service Teams

Sofortservice

Fast means immediately with us

You can expect quick and excellent service with the Business-K(l)asse. That’s why we offer “immediate service”. This means we answer or process all customer questions on the same day. This includes reimbursement, approval for homeassistance or services during pregnancy. You will receive an answer to any email sent during the weekdays within two hours, and we will answer your call within a few seconds.

Team Direkt

We are at your side with advice and assistance for all questions related to health and long-term care insurance. Our Team Direkt has qualified social-insurance professionals who can help you immediately.You can contact us by telephone or email 24 hoursa day: 0800 0213213 (toll free)

kontakt@hek.de

Service-App

You can easily and securely use the digital services with your smartphone and tablet. Whether you will give us your certificate of incapacity, an invoice or birth certificate - simply scan and send the documents to us. You can also request a certificate of membership with our app. If you are registered, you can use additional services, for example to see your insurance data or use your personal mailbox. Get comfortably and fastly in contact with us: www.hek.de/service-app 

Our Service-App is available on the App-Store and Google-Play-Store:

QR_Code_Service-App

Facebook

You can find information related to health, our services and HEK news here: www.hek.de/facebook